Consumer reviews and reports on scam companies, bad products and services
Gateway Netbook
Would not accept netbook for repair
14th of May, 2011 by Patricia Allen
Recently, my Gateway Netbook could not be used because it could not display a working mouse. I was advised by customer services to return it to Acer Repair Center in Temple Texas. I was advised not to send it in its original box but to wrap it in several layers of bubble wrap and send it so that it could be tracked.

I wrapped it in four (4) layers of bubble wrap, and then mailed it in a bubble bag with insurance for the full value of the net book as well as tracking on it. About a week later, I received it back with a notification on the outside of the package that it was refused due to improper packaging. The packaging was intact and undisturbed.

I believe they were dissatisfied because I did not choose to use the more expensive companies like FedEx or
UPS. As a retired postal worker, I was appalled at their tactics. I have sent computers via USPS before, much cheaper and had no problem with damage either before or now. It cost me $17.05 to send it and have it refused without them even looking at it.

In order to use the 5 gigabytes of data that I was being charged by Verizon for the next 21 months at $50 per month, I had to purchase a modem to connect to another computer in order not to lose more money. The Modem cost me $250.00 which was better than paying $350.00 to cancel my data service off my contract.

I would not advise anyone to purchase a Gateway Product because of the lack of support. And since Acer is their repair center, I guess that goes for Acer, too.

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