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| GE Money Bank Green Dot Corporation Sold me the card, I'm unable to use the balance, unable to reach them Internet |
| 22nd of Dec, 2011 by User939357 |
| I bought the WalmartMoneyCard card at the Walmart store for cash for use on the Internet. I went on to activate it using the phone provided on the card. I did not want to get the permanent card, just to use the balance I put on it when I purchased it. Hence I did not provide my SSN. The representative forwarded me to do the activation over the Internet. I went on their website and tried to activate it. And got a warning message that without SSN I would only be able to use the temporary card. That is what I wanted, but the website did not allow me to continue. So, I called their activation line again. The representative told me that he activated the card. I went to the store in half an hour and my card was not working. After talking over the phone the representative told me that the card is pending activation. On my question why, he replied that something did not match in their database. I requested refund, to be sent to the specific address and the name to which the refund should go to. The representative said that he cannot change some info they put on my account and hung up on me. After that their phone system does not let me through to a representative and simply disconnects me! The end result is: The card is not active, I am unable to reach them, I am unable to get the cash, I have no idea where my money is and what is in their records/database. Isn't that a definition SCAM? |
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| We apologize for your experience. We have done our best to communicate our requirements for registering a Green Dot Prepaid card on our website and packaging. Federal law requires us to obtain, verify and record your name, address, date of birth, and Social Security number when you register a Green Dot Card. If you do not want to provide this information we will in some cases allow you to use the temporary card. We still need to verify that the information provided is acceptable for activating the temporary card. When a refund is requested, it will automatically be sent to the address on file (the address you provided to us). We understand this card is not for you and we want to get you your funds back. Please contact customer support using the number on the back of your card. If you are not able to get through because your information does not match the account or you do not know the information you provided, send an email to [email protected]. Make sure to include information so we can reach you and an explanation of the issue. |
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| i feel you, i got a reload card to put money on my greendot debit card for the internet too. i went to pay a bill and there was no money, i found out that even if you dont use your card for months you still pay for having it in your pocket, that pissed me off, now i wasted 50.00 bucks for nothing and they didnt give a shit if my bills got paid or not. I canceled my card and i will not deal with them again. i will stick to my accountnow card. i like them, if you dont spend on thier card for two or three months they will dismiss any charges they put on it. sincerly, pissed off |
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| We do our best to make our fee structure clear on our website an packaging. The monthly fee will be applied in any billing cycle the card is active. To avoid future monthly maintenance fees you can cancel your card anytime. If you would like to continue using the card, but want to avoid the monthly maintenance fee, we waive the fee in any monthly billing cycle when you load at least $1, 000 to your Card OR make 30 purchase transactions. Visit https://www.greendot.com/greendot/help#fees for information on all related fees. |
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