Global Cash Card World Processing Liars, Refusal to do their jobs, Thieves Irvine, California

13th of Feb, 2013 by User223681

This company is an absolute nightmare, my card ending in 7466 was charged with 2 pending transactions incorrectly and I had already spoken with Tracfone the company who made the incorrect charges and they stated that the two 22.53 charges were cancelled on their end. So we call Global Cash Liars in Irvine, CA and get some Paco, Juan, or Pablo whoever it was and he says he can do nothing about the charge and when requesting a supervisor on the line he initially refused then says my supervisor doesnt want to talk with you which at that point enraged us because having been a call center supervisor for 10 years my people always know it is a customers right to request and get a supervisor when needed. This gentleman got rude with us so we therefore repaid him in kind and he still refused to give us a supervisor. Upon informing him he wasnt doing his job he said that he was and my supervisor would not speak with you. Again he was accused of refusing to do his job and he said that I would not talk to him that way and hung up. So now I have a charge that is not authorized, has been cancelled on the businesses end and now Global Cash Card refuses to utilize their "liberal policy" that GlobalCashCard12 speaks so highly of in these forums and return the funds. Of course within a few days or weeks they will come on here and state how the customer was in error and the funds were credited back to the account 7 days to 2 weeks later and they have full access to it now which does us no good in the here and now. Thanks Global Cash Card first one of your reps doesnt know his job and robs us of our tax return and now your reps yet again refuse to do their job and its the customer who suffers. Thanks for proving your far from competitive in this industry and your nothing but garbage.

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