Gwatney Buick GMC-Sherwood

Gwatney Buick GMC-Sherwood, AR Shady business dealings Sherwood, Arkansas

5th of Apr, 2011 by User580963

I went to Gwatney in November 2010 to get a new car. At the time, I drove a 1999 Ford Explorer. The sales person told me that I would not be able to get the car that I wanted unless I traded in my Explorer. I still owed a small amount on it, and was told that they would pay it off and the excess would be used for my down payment. After driving the car for over a month, i was told that the financing was not approved and I would have to return the car. When I arrived back at the dealership, they told me that the Explorer had been sold and proceeded to put me in another car. This was in December 2009. Fastforward to January 2011, I receive a call stating that I needed to come in and sign more papers, or I could return the car. I drove 100+ miles and signed the papers. Fastforward to March 2011, I receive another call stating that I needed to come in and sign papers or I would have to return the car. For those of you who do not know, in the state of Arkansas, you are issued a "temporary tag" for 30 days after purchasing a used vehicle. I was in possession of the current vehicle for 30+ days, so the tag had expired. So, after receiving their latest "sign or return the car" threat, I notified them that I had no way of making the 100+ mile trip, seeing as though I had no licence/registration for the car due to their failure to obtain financing. I politely asked if the papers could be sent to me and I would return them. I received no answer. A few days later I received a call from a general manager stating that If they did not get the car back, they would report it as stolen. I politely told this man that they were more than welcome to come and pick up the vehicle, but they were going to have to return the money that I had given them as a down-payment and compensate me for my Explorer, because they should not have sold it (or let me drive off the lot in a brand new car if they had not secured financing for it.) Fastforward approximately 2 weeks later, I received a call stating that the car had been sold to a bank and that they needed to know the location of the car so that they could pick it up. The car was picked up, yet I received none of my money back. I called the dealership and requested the money back and was told that it would be mailed to me. So far, I have not received anything from them.

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