HENV LEADER (HONG KONG) CO., LIMITED Overseas Sales Department Room 3401 Star Plaza Block A Huaqiangbei Rd Shenzhen China. 0086-755-8374-8551,

Dear Sir/Madam

(Reference: Goods purchased from HENV LEADER (HONG KONG) CO., LIMITED online)

On (August' 2009), I purchased goods on the above website and before payment, you had agreed to accept my returns terms of condition:-

"Manufacturer have to pay for Faulty Returns from UK-CHINA Shipping Cost" I have paid you the agreed sum but when I took delivery of the item I found that it was faulty for the following reason: losing charge then completely dead. I complained to you about returns during September '2009, November' 2009, January' 2010, March' 2010 & April 2010 about Returning, but you asked me to send it back to your company at my own expense, as you mentioned that your company cannot cover shipping cost from UK-China, I finally got them delivered to your factory Agent at Overseas Sales Department, Room 3401, Star Plaza, Block A, Huaqiangbei Rd, Shenzhen. But you refussed to give refund!!

The Sale of Goods Act 1979 section 14 sets out that it is a breach of contract to supply goods that are not of a satisfactory quality and, as such, I am entitled to request a full refund.

If I don't receive a response from you within 14 days, I shall have no alternative but than to bring proceedings against you through the small claims track of the county court.

Yours sincerely