Consumer reviews and reports on scam companies, bad products and services
Here's To Living
Here's To Living, LLC Lux E Cig Takes forever to Get a refund, IF I'M GOING TO GET ONE, Bills even though you tell them not to sign up for automatic b
1st of Dec, 2010 by User798088
First of all this company gave me a faulty trial product first go-round. Then, when they were confirming delivery of the product they asked if I'd like to be signed up for automatic billing and I said "No, do not sign me up for anything, I will try the product and if I like it I will continue to order it." Never did they tell me that automatic billing was not an option. They billed me for $99.67 and I called them and told them I had said not to automatically bill me and the product they sent me did not even work right. They said they would send me another free of charge. Within a week or two I called back and said that the product works, but just makes me want an actual cigarette, there is no feeling of actual nicotine. I told them I wanted a full refund and to return the product. It was at this time that they told me they had another charge about to go through my account for $69 something dollars, I told them to immediately cancel it and close the account. They did. Then they told me that when I sent the product back I would get a refund. I had a delivery confirmation that said it was delivered on November 8, 2010. I called within a week and they said they were processing a refund. I called within two weeks they said there was an error with their bank. Finally I asked for their corporate number, they have no access to their corporate so I talked to a supervisor. The supervisor sweet-talked me and told me she was going to immediately send the billing department an order to write me a check and I would get a confirmation of the check issue by e-mail. No E-mail. No call back. I called again and spoke to a much ruder lady that said she would once again send the order. Apparently she did nothing because I called again and a guy said that he would send the order and I should get a call today, December 2, 2010 confirming delivery of a check. No word or e-mail still. I'm about to sue this company and I want everyone to share their complaints and spread the word about this stupid, incompetent, disorganized company. Post on as many consumer complaint sites as possible!!!!!!!!
Comments
2333 days ago by Gen3010
DITTO..07/28/2011 I COULD HAVE WRITTEN THE ABOVE COMPLAINT MYSELF..NOW THEY SAY THE REFUND WAS MADE, BUT IT NEVER MADE MY ACCOUNT..THEY EVEN GAVE ME A TRANSACTION NUMBER, BUT STILL..NO MONEY...UNBELIEVABLE..

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