Hertz Rental Cars Trapped In Waco, Texas

2nd of Oct, 2011 by User233873

My daughter rented a car from Hertz to drive to Texas for her husband's grandmother's funeral. On the way back, they had a flat tire on the interstate and bent the rim. Hertz at the Waco airport refused to trade them cars because the one they got it from was not a franchise store. They were told they could go get a new tire and rim and Hertz would reimburse them. Well, on Sunday, in Waco, TX, there is nothing open that would have both. They had to spend a night in Waco, pay for a hotel, loose a day of work each and a day of school for my grandson. They were also told that night that they could turn in their rental car and rent one from that facility. It would only cost $253 plus $200 deposit because it was 1 way back to Arkansas. WTF Roadside Assistance finally got involved. As of Sunday night late, they were told that their rate of $49 would be honored but they would still have to have a $200 deposit. Upon arrival Monday morning at the Hertz in the Airport, they kids were told that their credit score was not high enough to rent a car from them. Again...WTF!!!! OH, and by the way,, this facility will not take a parents credit card over the phone so that I can get my kids out of that God Forsaken facility in Waco TX airport.

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