Hewlett Packard - Tech Support HP Tech Support Broke My Computer Twice & Refuse To Take Responsibility Palo Alto, California

28th of Dec, 2011 by User655565

I called HP Tech Support twice in the 17 months I owned my top. The first time was while I was setting it up as a brand new computer. And let me just say that the Tech Support is in India and they cannot speak English that any American could understand. So all these actions I had to take were very difficult for me. The First female Tech Support person actually managed to erase all my drives and when she realized what she had done, she hung on me. My computer was only 2 weeks old at that time. I called corporate and they sent me back to the store to get a new computer. The 2nd time was in November, 2011. I called Tech Support because my laptop was acting up. But I could use it. Just a little frustrating. The tech support guy said I needed a new USB Flash Drive to re-install my Operating System which cost $43.42. I glady ordered it, not realizing it was scam to get me to order a new computer. When it arrived, I installed it and when the installation ended, I got messages saying my computer could not be restarted. That was the death of my computer. I called Tech Support again, and the man I spoke to wanted me to buy a new computer!! I finally called and got a case manager who sent me out another USB drive but my computer woud not restart at the end. When I called the case manager to let him know it did not work, he basically said if I want to send it in to be fixed I could for $160+++, or we are done! NEVERMIND THEIR USB DRIVE KILLED MY COMPUTER.....I ACTUALLY PAID $43.42 FOR THE ABUSE. The right thing for them to do is either replace my computer or fix it at no charge. Really a SCAM COMPANY.

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