Consumer reviews and reports on scam companies, bad products and services
Hewlett Packer Company
Hewlett Packer Company Digital Picture Frame df730 Palo Alto, California
17th of Aug, 2011 by User882298
Within the Picture Frame Settings Menu, is an option called "Display Order". During the second run cycle, this option disappeared. I call HP support, and was told to do a reset., "no good". I called the second time and was told to set my file up as a slide show, Why!. I called the third time, and was told that this model does not have a Filename function. I asked for a manager, and one was to call back, Never did. I called the fourth time, and again was told that this device does not have the function Filename. I hastly informed him not to call me a liar, as I did use the fuction Filename on my first usage. Someone was to call back.
I wrote a letter to Company Headquarters, and got a call back, well, the third person informed me that their service department could not help me, and someone would call back from the correct service dept. I am waiting. Quess I need to write another letter.
HP does have a Customer Service problem.
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