Consumer reviews and reports on scam companies, bad products and services
Home Depot Refused to Honor Buy One Get One Free Sign As Posted In Store Brentwood, Missouri
4th of Dec, 2011 by User914292
On Black Friday 11/26/11 I visited Home Depot in search of flooring products. I was pleasantly suprised to see several pallets of laminate flooring advertised at $17.78 per case and buy one get one free! The sales associate Isaac graciously loaded up 36 cartons upon my request and delivered them to the register where I awaited him to complete my transaction. The cashier proceeded to ring the flooring at $17.78 per case. I presented her with the tri-sided sign from the display that read: 7-5/8" Covington Oak Originally $35.56....$17.78 A Case....88 Cent SQ FT....SKU 217-483....the second side of the sign read 8mm Laminate @ 7mm Price!....and the third side read....Buy One, Get One FREE! The cashier asked another cashier...."How do I ring up the free one's?" In which the response was this price includes the free ones. Clearly that is not what the sign stated so I asked to speak to a manager who after several minutes of waiting approached me and stated the flooring is originally $35.xx per case and the $17.78 a case is "like" getting one free. I showed her the sign that clearly stated the sale price is $17.78 a case AND buy one get one free. The manager refused to honor the sign. I made a call (while still in the store) to the corporate office. The agent placed me on hold while calling the store manager to see if she could resolve the issue. She informed me the store manager refused to honor the sign and told me she could file a complaint on my behalf which she did. I proceeded to purchase the flooring since it was a "Special Buy" and only available until sold out and proceeded to file a complaint with the Better Business Bureau and my credit card company. A representative from Home Depot called and left a message stating she would investigate the situation and give me a call back. She then called the next day and left another message. I returned her call and left my phone number for her to call me back. I have yet to receive a response. This is nothing more than a bait and switch tactic and Home Depot should honor their signage! I took photos of the signage and I will take this to court if Home Depot is unwilling to refund me for the "FREE" flooring!

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1260 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
1485 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
1489 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
1490 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in