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Home Service
Home Service USA HOMESERV USA Could not repair my clogged drain MIAMI, Florida
2nd of May, 2011 by User154700
For starters, what you have must know about Home Service is you have to sign a waiver,
stating HOme Service or its contractors are responsible for anything they break. I called out a clogged sewer line, my sewer line runs about 140 feet where it hands off to the main line. When the plumbing company contracted by Home Serve came out, I asked them if they had a snake over 100 feet, he said it was 90 feet. I said you probably won't be able to fix this, but knock yourself out. He starting complaining about not have a clean out drain, I explained the house is 85 years old and it is led pipe. After running his 90 foot snake, to no luck he said another tech would come out with a jet router. A 2nd technician (not a plumber) came out, and after questioning my assessment of needing a longer snake, he realized his jet router nozzle would not fit in the access hole of my sewer line. He said he could make the hole bigger, when I asked him if he broke my sewer line would they fix it. He said I am responsible for all damage. This is where you should forget about using this company. I reviewed my contract and could not find any print stating this. Where you get this is when a technician comes out. I called home service they said if the contractor they called doesn't have a longer snake, they would contact another contractor. I was told I would hear from another plumber in the next hour. 24 hours later I called Home Service and was told the manager for Home Service in the Northeast would not contact another plumber and the customer does not have a say in how the repairs are made. I asked for a supervisor, was told a supervisor would contact me in 24 hours. I asked for a refund of my 120.00, which i paid 2 months earlier. They said no refunds. So I obviously don't have another 24 hours to wait for my sewer line to be clogged, so I filed a report to my credit card company, and vowed I will get the word out about Home Service and their hidden waivers. Once I get the bill from my plumber I will pursue recouping the cost from Home SErvice.

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