HomeCenter.com Brian Okin Ripped Off by HomeCenter.com and Brian Okin www.homecenter.com, Internet

13th of Nov, 2011 by User460899

Placed an order with Homecenter.com. I was told by Homecenter.com a few weeks after I placed the order that the shower body I ordered would take longer to get than first anticipated. I sent an email canceling my order. When I tried to return the item and get a refund or credit Brian Okin got involved. Never spoke to him, only email. He makes it very difficult to reach him. Only emails. Anyway, he fought me over the return and then finally conceded offering me 3/4 of my money back and the rest in a credit to be used at Homecenter next time I needed something. I shipped the shower body back to Jado, the manufacturer, as instructed by Brian Okin. This was 2 months ago. He has still not told me when I will receive my refund. I have never dealt with a company like this. It has been the one of the most frustrating experiences I've had. I cannot get an answer. I am about to file a small claims suit. Contacting the Better Business Bureau etc. Nothing but bad things to say about this company and Brian Okin, their leader.

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Comments

4391 days ago by Ohihoosier

I had the same thing happen. I was dealing with a kitchen remodel and had to order the faucet elsewhere. I simply told my credit card company to remove the charge as I never received the item. As long as homecenter.com and its "ceo" Brian Okin have no proof of delivery, this is an entirely legitimate couseof action . Be sure to save all emails and correspondence as proof of their business tactics and your efforts to receive item. I got my money back and never have to deal with this horror of a company again. I have ordered many products over the internet and this is the only time I have ever encountered a company so willing to take your money and give you nothing in return.