Consumer reviews and reports on scam companies, bad products and services
HomeIndoor.com
HomeIndoor.com Gave me the runaround on its refund procedure. Promised attention to my concern, but did not deliver. Continue to put me off with fa
2nd of Jan, 2011 by User760782
On September 13, 2010, I purchased a Sloan Plug-in Transformer, order number 101885, for $29.18 from homeindoor.com. The diagram of it in the advertisement showed a tab with a screw hole to secure the transformer to the wall socket. The product that arrived did not have the tab.





The following day I called the customer service number and spoke to a customer service representative who identified himself as Santo. When I explained that I needed a transformer with the tab, he told me that he would research the product and get back to me that day. He didn't.





The following day, I called the customer service number again and coincidentally again spoke to Santo, who informed me that although the diagram did show the tab, it was no longer part of the transformer's design. Because the tab was important to my use of the product, I asked for a refund. He told me that he would send me the refund information via e-mail and that I should receive the communication within five minutes. I didn't.





I called the customer service number again later that day. Again I connected with Santo who said something to the effect that getting the return info had taken more time that he had anticipated, but he assured me that I would have it by the end of the day. That was Friday, September 17th. I did not receive it.





On September 19th, I sent an e-mail to homeindoor.com's customer service department requesting a resolution to this matter. Although I received an e-mail acknowledging that the e-mail had been received and that they would review the matter, Idid not receive a response. Ithen filed a complaint with the Delaware Better Business Bureau, who has since informed me that they have received no response to their inquiry.


OnDecember 8I received an e-mail from Yolanda, a HomeIndoor customer service representative who provided directions for shipping the product back for a refund. I followed the directions, spent an additional $10 for postage, and still have not heard from the company. Again, I called the company and was informed that they needed the tracking number. I provided them with the number, but still my refund has not been sent.


I am utterly dissatisfied and caution others to be extremely circumspect in any and all dealings with homeindoor.com.



Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1260 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
1485 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
1489 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
1490 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in