Consumer reviews and reports on scam companies, bad products and services
hotels.com
Hotels.com Hotels_com Hotels.com Provides Zero Customer Service or Assistance - would rather charge you fees then help Internet
16th of Aug, 2011 by User736755
Like so many other reviews I've read here they are absolutely terrible should you need to fix/resolve or changing anything. Their default is to always charge you a big cancellation fee. After making a reservation for $2,500 and prepaying I had issues with the confirmation and it accepting a coupon code. Twice I filled out online forms, received an instant email back that it would be resolved and never heard a word. Finally had to call the call center which was terrible experience. They could care less, told me they could make no changes and would charge me an $800 change fee. No effort to call the hotel, no effort to work with me. No apology for ignoring my previous inquiries. In the end I called the hotel, did their work for them, and the hotel was more than gracious in making the change. Then of course I had to call hotels.com back to get them to update -- and that was another terrible experience of calls, being put on hold, attitude and issues. Never again. Too many other great choices online. If you ever expect them to assist you with your reservation you will be out of luck. I would never use them again. In fact just now while writing this I'm on hold with them trying to ensure I get their Kindle promotion and they are saying something went wrong -- and now I think I got disconnected. BAD.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1250 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
1475 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
1479 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
1480 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in