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HOTWIRE Swindled by HOTWIRE Internet
29th of Jan, 2011 by
I bookeda room in Nov. 2010 at the Holiday Inn Frederick-Holidome & Conference Center through HOTWIRE HOT RATE at $333.21 for 3 nights. It was advertised asrestaurant on premises and 3 star accommodation. I arrived at an empty (250 rooms w/maybe 10% occupancy) 1970-80's era facility that sprawls at least an acre under one roof (old convention center with conference rooms, indoor pool, kids play areas, and lots of large common spaces with tables all TOTALLY EMPTY ). I planned to have dinner at the restaurant but was told it was closed.The assigned room was on a peripheral hallway (accessed via long empty corridors and metal doors) that looked on a hall with about 40 doors to rooms. It was isolated, the carpet and halls worn, and there was a strong dog odor. The room was dingy and adjacent to a very large, empty, and poorly lit parking lot. Not a 3 star hotel! I called HOTWIRE, described the situation, and was told there was nothing they could do. HOTWIRE customer service could not tell me when they last physically inspected the hotel. Finally I booked a clean room at another hotel, having beenthroughly SWINDLED byHOTWIRE.

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