How is it that an individual can pay a past bill have everything set up for installation have date a

8th of Nov, 2010 by User426706

How is it that an individual can pay a past bill have everything set up for installation have date and time even have the rep call back about showtime and HBO that would be David rep number 28189 . Then have some one call the next day (Robin from Audit) and tell you that you have to pay for past collection fees before u can have cable installed. Needless to say now I'm a little irritated. So I Pay the 81 dollars collection fee and was once again set up for instillation Tuesday at 10 - 12. Then for the second day in a row I received a phone call from Time Warner (Jennifer from Audit) stating once again they messed up and I needed to pay for a modem (6yr old account i might add). I HAVE NO DAMN MODEM FROM 6 YRS AGO . Now time warner will not install until i now pay 64 dollars to pay off the modem, Now I'm Pissed.. Why did these slip through so many people and why do they call and say OPPS we made a mistake and you need to give us more money. Are you guys serious? On principal reasons i will not pay the remainder 64 dollars. So I spoke to Mrs Walsh rep 61802 (suppose to be a supervisor) Tells me under no circumstances would the 64 dollars be wiped out. FOR REAL? Now i would of paid ALL THE BILLS THAT WERE WITH THE ACCOUNT had i been told up front. i had already paid for a bill that would of been wiped clean in 4 months had i waited. YES TIME WARNER WILL WIPE BILLS 6 YRS OLD in a forgiven bill plan thing. So i only had to wait 4 months to have the damn bill wiped and it would of been free. AND THEY ARE HOUNDING ME ABOUT 64 DOLLARS THAT THEY FORGOT ABOUT TWICE. I will be calling MR HURD at 513-605-6723 to try to get something figured out. But is this how Time Warner has customer service? Y'all mess up twice I paid for one mess up why do i have to pay another? Take it up with the people who MESSED up not the one who is on the receiving end. Customer Service At its Finest at TIME WARNER CABLE Go Y'All

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