Consumer reviews and reports on scam companies, bad products and services
HP
HP HP NO service for customers , Internet
6th of Jan, 2011 by User863022
In November 2009 I bought a HP Compaq Presario with Windows Home Premium installed on it. I later learned I was supposed to have the ability to Fax and Scan for free on the computer and began searching all the ways Microsoft pretends their Windows products work, but don't. On my computer (is there something wrong with the software or just the writers who write for MS?) there is NO Windows Fax and Scan. it's not in the program list (under All Programs),under Tools, or found when searching.


After trying numerous online "support" places, I found none of them can give me accurate information so I decided to call MS. They shuttled me off to HP. Their tech support said as I had not purchased a warranty they'd charge me to answer the question. I told them that was a scam. My computer is NOT broken.


This is what happens when companies "partner" with one another, they like to pass the buck constantly. Well, as I filed about MS, they will topple if they keep this disrespect of customers up. I'll have another computer in my hands in less than a month and I'm installing LINUX on it. We'll see if that is at least as good if not superior to MS with NO customer service.


As to HP, they may have noticed there are other manufacturers out there--as well as the parts to build one's own computer. Custom builds cost more, but I see why the advanced computer users do it and I may RETURN to doing custom builds just to not be held up for more money at every turn. After all, how much ARE they paying these people in India to provide support? They have multi-millions for advertising, but are too cheap to support their products--or their customers.


Especially in tough economic times, a company will neither thrive nor in many cases survive, without customer service.


Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1260 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
1485 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
1489 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
1490 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in