I am furious. I went to Jackson Hewitt to fille my taxes on January 31, 2011 after all the advertise

14th of Nov, 2010 by User684390

I am furious. I went to Jackson Hewitt to fille my taxes on January 31, 2011 after all the advertisements about getting your refund in 1 day. I was told that I would be eligible for a RAL. Then they said that I was not eligible because the bank turned me down. I did not know that they did a credit check for this and was never told about any credit check being done. After I was turned down fo the RAL, I was asked if I wanted to pay for my filing and I told her that I did not have the $294.00 cash to pay for upfront fees. Jackson Hewitt had ads in the windows and on tv that stated that the refund costs would be taken out of the returns. After I said that I did not have any money to pay the upfront fees she told me that my check had to go through the bank anyway and that I would have to pick up my check at the office instead of having it mailed to me.. Now the bank is getting paid for getting my check through them anyway. So now I have to pay fees to Jackson Hewitt and Republic Bank. If I was turned down for a RAL by the bank why does my check have to go through the bank? Jackson Hewitt never gave me a price on how much they charged for preparing my refund and they told me that I would have to amend my taxes after Feb. 15. I asked was there a charge to amend the taxes and she told me that there would be an additional 100 and something dollars. The ads are deceptive and misleading. They kept all of my W2's after I asked for them back and they told me that I couldn't get them back until the refund came back. They charged me $294.00 for a tax filing that was not even itemized. They and Republic Bank are preying on people that really need their money and it's not fair. They didn't even want to give me the $50.00 credit that they advertised for switching to Jackson Hewitt. I will never file with them again and I wish I could get a refund of some of the fees that I was charged. Something needs to be done about Jackson Hewitt and their deceptiveness.

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