| STAY AWAY FROM THIS MERCHANT AT ALL COSTS, READ ALL OF MY REVIEW TO GET THE FULL GIST OF HOW BAD THEY ARE. I ordered a logitech G15 keyboard from Ikor on Feb 15th and only finally today have I received a refund for it being defective, and it wasn't even the full amount I paid! The keyboard was listed as "Used but great condition", but when I received the keyboard it was defective (multiple keys on the keyboard would produce multiple characters on the screen, i.e. pressing 'e' would produce 'e0', etc). This was a hardware issue, as the same issue appeared on multiple computers all with most up to date software. I took the keyboard apart to see if it could be fixed and they had actually already CIRCLED THE DEFECTIVE KEYS. This means they either A) Already identified the keyboard as defective and sold it anyways, listing it as "Used but great condition" when it wasn't or B) Didn't even bother checking its condition before selling it! I had to return it to them with a tracking number (which wasn't cheap) because like other reviewers, if you don't they'll try and blame your shipper and say they never received your returned good. On top of that, their RMA return policy is EXTREMELY strict (go read it on their webpage, they make it so that if you break even one tiny bit of a rule, they are entitled to not refund you anything). After all of this, 6 weeks later, I still didn't hear anything from Ikor until emailing them, and only then did they email me saying I was entitled to store credit and not the refund I requested. I called them multiple times, finally getting through to a representative and finally then got the refund (however I'm still waiting for it to appear online on my credit card). BUT THAT'S NOT ALL. Their return policy is made so they only refund you for the item and not any shipping costs, and since you only get the refund if you return the item to them, YOU GET JIPPED REGARDLESS. SO NO MATTER, I'M STILL OUT OF CLOSE TO $20 BECAUSE I HAD TO PAY FOR THEM TO SHIP ME A DEFECTIVE KEYBOARD, AND ALSO PAY TO SHIP THE DEFECTIVE KEYBOARD BACK TO THEM, THAT THEY SOLD TO ME KNOWING WAS ALREADY DEFECTIVE. This company is simply in the business of trying to scam its customers. This is why it has such bad reviews, bad grade with the BBB, etc. DO NOT BUY FROM THEM. It is not worth the risk. You are most likely going to get screwed in some way, and if you're one of the lucky few that isn't, look at their prices. For the most part they are the same as Newegg or Tigerdirect or any other reputable technology sales website. And some of their items are listed at obscene prices solely to scam you, hoping you buy it by accident by not seeing a 0; example: it was a mouse listed at $1000, no mouse is worth $1000 (definitely not that one at least) and most items are always priced at or $999.99, not $1000, which makes it seem deliberate. So do yourself a favor and go with one of those reputable sites with great customer service and just as good of deals, you will save yourself a lot of time, grief, and money. And yes, I'm writing this review because I've been so cheated. I'm actually a libertarian who usually defends businesses, but when businesses are solely out to scam customers, they need to be punished and pushed out of business. SO DON'T BUY FROM IKOR-DESIGN OR GEARXS (gearxs is the same company, they just started using a different name after developing such a bad reputation). |
