Consumer reviews and reports on scam companies, bad products and services
J&M Mower Service
J&M Mower Service Service - Bait, Lie,and Keep Your Mower PawtucketInternet, Rhode Island
8th of Aug, 2011 by User447580
I experienced a problem with my riding mower. It would stall after running 1/2 hour and not restart. The next day I would find all the fuel on the floor of the garage. I brought the rider to a local reapir service who told me it would be $65 / hr to repair or at least diagnose what was wrong. The money would be applied to any repair. This company had the mower for awhile. They rebuilt the carb, and then told me it was leaking oil at the gasket between the engine halves. He said the cost was too much unless I could find a used motor. He did not charge me any money at all. I decided to look around for a used motor. I contacted J&M Mower Service and was told by Bubba that if that was all that was wrong with it... the gasket was $1.00 and it was all labor to install - $200.00. I I told Bubba I was unsure exactly was wrong and told him about the earlier reapir service attempt. He said " well then, give us a $50.00 non refundable deposit and we will tell you what is wrong with it. If it is too much, you lose the $50 or it will apply to the repairs if you decide to fix it". I dropped the mower off, and paid the $50.00. i received a call from Mike a day later telling me that the starter was gone and it would cost $110.00 to replace, and that was the only way to find what was wrong. I said , so it will cost me $110 instead of the $50 to find out what is wrong? he said " and what about my labor". I told him what Bubba had told me and he finally agreed to diagnose what was wrong for $110.00. I agreed. A week or so went by and Mike called again, saying it would cost $450.00 to reapir everything that was wrong. I told them I didn't want tgo spend more than a couple of hundred as I said when i dropped it off. He then started telling me all the things he did to it already - including steamimg the engine so they could examine it. I witnessed the cleaning of the unit when I dropped it off at the first reapir shop. I said I'll just pick it up and pay the $110.00 He said the machine was running. I asked about it stalling and he said" well its running but I can't say for sure when under a load - cutting the grass. He could tell me but it would cost $70/hr more Mike kept saying ": what about my labor, what about my labor? I tried in vain to remind him of the agreement we had to no satisfaction. I finally said "keep it", hung up and contacted the BBB. Numerous messages between us through the BBB got the price down to $350.00, again with no guarantee it would run under a load ( which is what i brought it in for) I contend that the first guy rebuilt the carb and actually fixed it. J&M Service installed a starter as I authorized and the mower is running fine - however they want $350.00 for it. They then called me and left a message saying they would try to sell it for and give me back my $50.00 deposit. They will probably sell it for $300-$400. They Baited Me with a promise - then lied and lied again and again to really put the screws to me . STAY AWAY

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