Juno Internet Service Provider Email Accounts, Credit Card Fraud, Security Non-Compliance, Internet

16th of Oct, 2011 by User446038

I received a "Welcome Kit" for new dial up internet service. The kit was addressed to my correct name and address, but the user ID was not me. I did not sign up with Juno, nor did anyone in our household, nor do we know anyone by that name and we have lived at our address since 1972. I called Juno and demanded that the account be closed and an investigation opened. I discovered that not only was my address and name used, but this person created a Hotmail account with my name and used a legitimate credit card # of mine (though it was only a prepaid Visa #) and listed a phone number that was only a couple of digits off from ours. Juno cancelled the account, however they refused to open an investigation since no charges were incurred on my card. Now fast forward to today, 10/18/11. I received 2 more Juno service account "Welcome Kits" to my home address. Only this time they are addressed to: 1) T***** D***** with a user ID of C******16 and an assigned email address of C*****[email protected]; and 2) D***** K***** with a user ID of C******14 and an assigned email address of C******[email protected]. I, of course, called Juno to report these new fraudulent accounts that were opened referencing my address. This time I was told, by a supervisor, that they would not close the accounts, since I could not provide the credit card # used to open the account. And furthermore, they would not open any type of investigation unless the card holder reported the issue. Then most incredibly, they refused to provide me the phone number for their Legal/Anti-Fraud Dept. unless I provided them with my own attorney's name and phone number! Since being treated with such utter disregard to the seriousness of this incident, I have decided to pursue this on my own, starting by contacting any Cyber Crime related Agency or Department, as I, in NO WAY, believe that this is just a coincidence.

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