Consumer reviews and reports on scam companies, bad products and services
Just Answer Beware of Just Answer, a company that took my money without my okay, charged to my credit card. San Francisco, California
19th of Dec, 2011 by User809521
I found Just Answer when I was having problems downloading a driver for a new scanner. They offer help for little money, "they say." They also say they will not charge your credit card unless you accept their services. When I saw they would offer help for a charge of $38, I did not accept their services and quickly logged off. I called the scanner company the next day, and received their help direct for free. And of course, Just Answer went ahead and charged my credit card. When I called the company to ask about the charges, they asked for my email address. Enough is enough, I said, you do not need my email address. You should be asking me for my name, I said. Then they told me this was the only way they could track my charge and refund me the money. The sad part is that this may be true. They are a bit of a scam business. I asked for their Better Bs. Affiliation. They said they were not a part of the Better Bs. Bureau, which is untrue, actually. I found them listed with the Better Bs. Bureau. I also asked the Better Bs. Bureau to track down my refund. Warning, stay away from Just Answer.
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