Consumer reviews and reports on scam companies, bad products and services
Just Suspension KYB outlet, Suspension LLC Untruthful and very deceptive Denver, North Carolina
30th of Nov, 2011 by User732522
My experience with “JUST SUSPENSION” (aka KYB Outlet and Suspensions LLC) started on November 2nd 2011 when I ordered two Monroe Sensa Trac struts, Monroe Part # 71963 (2004 Mustang). The price for the struts, boots and new hardware was $228.49. On November 9th I called to check on my order, I was informed the struts above was on national back-order and would not be available for about two weeks. On or about November 23, I again called was told the same story. I was put on hold, while she called the factory for an update?? I was again told the struts were on national back order, but my name was on top of the list, and the struts would be shipped as soon as the arrived. I told her I did not want to wait, to cancel the Monroe’s and I asked what she had that could be shipped right away. I was told KYB struts were available and I would have them before Dec 1, 2011. I told her that would be satisfactory. I was also told to expect a Fed-Ex e-mail with a tracking number within a day or two. The November date came and went and I heard nothing from “Just Suspension” or Fed-Ex with a tracking number. I called and was put on hold, and cut off after about 20 minutes. I e-mailed them and told them to cancel the whole order and refund my credit card in the amount of $228.49. I have had no reply from them and have never received any struts or a credit. It has become obvious that this company cannot be trusted. I called around and found out the struts were never on “national back-order, as I was told and were available on Nov. 2 when I first placed the order. I checked with the BBB in North Carolina and discovered this company has had numerous (42) complaints similar to mine. At this point I don’t believe Just Suspension ever had any intention of delivering the struts/boots/hardware to me. Hopefully enough people will see the numerous reports on this website about this company and they will go out of business. I am also going to file a report with the North Carolina BBB and forward a copy of this report to the NC Attorney Generals office. With so many complaints, just maybe NCAG fraud unit might take a look at this company.

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