Lakewood Transmission

Lakewood Transmission COMPLETE scam!! Lakewood, Washington

30th of Mar, 2011 by User838838

STEER CLEAR OF THIS PLACE! I wish there was a way to give these guys 0 stars! These guys know nothing about Customer Service. I took my car here to get some tranny work. First they said that to check the tranny it would be free and then they would call us regarding the work. It took them a full 24 hrs for them to call us and tell us that they had only driven the car so far. They said that there were 2 more checks they could run on the car so we authorized the first one and told them to call us after that and we would decide what we could do from there. ANOTHER 24 hrs later and they have yet to call. We call them and they say they havent had a chance to do ANY work on the car yet and to call them back that afternoon and they would have more info. We wait til that afternoon and call back and they tell us they still didnt have any info and to call them back in the evening. At this point they have had our vehicle for 3 DAYS and no one knows anything about the car and they have yet to do anything but drive it. (which they said was free) We decide we are going to go get the car and take it somewhere else as we would like our car back soon. When we get to the shop you could tell that they had rushed and put the car on the hydraulic jack and just taken off the pan. You could tell it was just done as it was dripping. The guy said that it would be only $42 total for the labor of them taking off and putting back on the pan. We were okay with that and went to the cash machine to get the cash. By the time we come back the "owner" has raised the price to $135!! They proceeded to SCREAM at us and hold our keys hostage demanding that we pay the $135 for work they performed. After almost an HOUR of arguing with these people about the price for work that they admittedly didnt do the "owner" finally gave us our keys and told us "he wouldnt charge us for all the work they did". We took our keys and left.I have NEVER been treated so horribly by a company before and was appalled at their lack of customer service. It seemed as if they thought they were going to overcharge us because we were taking the car somewhere else. The "owner" kept asking us where else were we going to take it and we refused to tell them. I am positive these guys have done this to many other people and i just hope that this review will help others to stay away from this place.

Track this Report 0 Comment | Post a Comment