LD Products

Paid my money but have not recieved my product after 3 Months

29th of Jun, 2011 by sgammell

I ordered 7 laser toner refills from LD Products 3 months ago. I have ordered from this company several times. They sent me a different product completely. I asked for a replacement immediately because I am a small business and need to print labels on a daily basis. I have a Dell printer and the toner is not available locally. When they sent the wrong product with the correct invoice, I asked the customer service rep to send a replacement ASAP. I was informed that this happened all the time and the best that she could do was send the replacement out by regular post. This company was not set up to send through a courier such as UPS. I found out later that this was a lie and that they send through UPS all the time. I am paying the shipping costs so this is not a question of saving money. I receive product all the time by UPS. I discussed the matter with the Senior VP of the company through email and He assured me that if I would give them another chance that he would ship the same day. In fact he shipped 5 days later. It is 3 months later and I have still not received the product. They have my money but I cannot print labels for my business. They have effectively shut me down. I gave up with these people and ordered through someone else yesterday. I received the shipment today and I am back up and running. The shipping cost me $10. LD products are not a consumer oriented company. It may be cheap but there are several other companies with the same pricing that will take better care of you. These are just greedy people with no concept of costumer service. It cost me over $1000 to deal with them and I still do not have the product ordered or the refund

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