Les Schwab Tires BAD SERVICE and lies about it. gig harbor, Washington

25th of Oct, 2009 by User833729

i needed my new stud tires mounted to my bare rims . i called and ask for appointment?, this is not allowed. ( they loose money, if they do,that)
I am told " First come , first served" . Ok, a go there and wait. I wait for 1 hour, I ask where am I in line?
I'm in 4th slot on work order queue. ( I'm looking at it) I then see them grab my tires, and work for 5 mins. they then drop them and start serving customers 1 through 4 behind me. This delays me over 2 hours. You see its not first come first serve, it is really ( will fit you in , maybe after we are done doing all new tires on every HUGE SUV, in town.) it's "deep pockets served first". YOu are not a customer but a cash cow.!!!! and they pay the workers commissions, so they work real hard serving the high dollar work orders first. "see employment poster in store" The over charge too, $7.50 per tire for a mount. 10 seconds labor for $7.50. I just bought my own tire mounter. ( i have every other tool for cars but this) they charged me $49 for spin balance , this is 2 times the going rate. so LES, this will be my last trip to your store, forever. Bad service AND high prices.$104 for mount and spin. When I need $500 worth of tires, it will be mounted by me next time and i will find a cheaper spin shop. TireRack will get my money or Walmart. IMHO. Mr. Mudd

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