Magic Jack

Magic Jack MJ cuts off subscription during subscription period, double bills, refuses to renew 1 year as offered, requires purchase of new device to

15th of Dec, 2010 by User358003

1. MJ double charged on my American Express bill. 2. American express requested refund of double charge from mj. To date, no credits show up on my AX bill. 3. MJ cut off my subscription renewal start date OCt 2010 in Dec 2010. I presume because of this request to return $$ illegally charged. 4. MJ Refused request to reinstate and said to reeorder subscription online. 5. When reordering online request to renew was cancelled because of overdemand. The only way to get service is to purchase a new device and then get a subscription. There are several illegal activities occuring here using the internet and telecommunications (dsl) and advertising. Regulatory bodies should stop MJ from false advertising, double billing, giving false info on their customer support line. Credit card copanies should refuse to allow MJ to use their services to commit fraud to retail customers (AX, Visa, MC and others) IMHO scammers should be prosecuted, sent to jail with common criminals so we can get back to the good old days of trustworthy vendors who value and take care of customers. In the end, AX gave me a credit because i am a good customer. But, why should AX pay? MJ should be penalized and their unethical practices stopped. The govt should shut them down until they stop illegal practices. I will report to BBB, FTC, Consumer SV, States Attny...and others.

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Comments

4648 days ago by Fe Gerber

would like to renew my subscription