Consumer reviews and reports on scam companies, bad products and services
Marinilli Associates
Marinilli Associates Marinilli Associates Public Adjusters excluded us from the claims process and held our money hostage Stoughton, Massachusetts
25th of May, 2011 by User582763
We had a house fire and hired Marinilli Associates to "assist in the
preparation, presentation and adjustment of all applicable claims" with
our homeowners insurance company as it was stated in their contract.
What we got, however, was not assistance, but rather removal from the
entire claims process and the torment of being held hostage by Marinilli
Associates. Here is the timeline of events: - Marinilli Associates was responsible for creating an inventory of damages caused by the house fire.
-
We requested to see this report before it was sent to our
homeowners insurance company so we could review it for accuracy.
Marinilli Associates agreed to do this.
- We made numerous
requests to see the report and Marinilli Associates kept telling us it
wasn't done and that they were not going to read our emails.
- Our insurer notified us that payment of our claim was being processed.
- We contacted our insurer, and they confirmed the payment was calculated with input from Marinili Associates' report
-
We sent our insurer and Marinilli Associates written notice that
we were terminating our contract with Marinilli Associates for breach of
contract.
- Our insurer mailed our claim payment checks to Marinilli Associates
- Marinilli Associates held onto the claim payment checks for over a month without telling us they had received them
-
Following Better Business Bureau intervention, Marinilli
Associates mailed us the claim payment checks but did not endorse one of
them.
- Marinilli Associates informed the BBB that they will
not endorse this check until we call or meet them and come to an
"amicable resolution," further delaying us from putting our life back
together. It has been more than three months since the file and
our insurer considers the claim closed, and we haven't even begun
reconstruction. We cannot imagine a lower level of customer service.

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