Midwest Center Good Living Labs

30th of Oct, 2011 by User259460

This company uses late night infomercials to target individuals with stress and anxiety issues. My experience goes like this.....I called for the free trial cd and ended up authorizing a payment from my debit Mastercard, for a 4-DVD system. The amount was garbled on their recorded authorization. They then placed a pre-authorization hold on my checking account for $199.95. Immediately following, they charged my account $217.45. When I started experiencing issues with bank overdraft fees, I investigated. When told that my account had a hold for $199.95 in addition to their total charge of $217.45 I contacted customer service at Medwest Center for assistance. They claimed there was nothing they could do about the pre-authorization, and that I would have to wait 7-10 days for it to drop off my account. I even spoke with a customer service supervisor who advised me to request a RMA# to return product for a refund. This advise was worthless because I was unable to cancel order before delivery. When I recieved their product, I opened box only to retrieve invoice for return information. I returned product to USPS where they advised me to mark box refused; and used the initial postage to return product.
This product is now lost in transit in Garden Bell, CA somewhere....... I reported this incident to my bank and filed a fraudulent debit card transaction claim. This caused additional hardship because I had to cancel current debit card and wait for re-issue of new card, pin #, and activation. Meanwhile, the bank charged me $5 a day for overdrafted account, and $35 fee for each transaction they paid because my account showed insuffient funds because of the pre-authorization. This pre-authorization did not drop off my account for more than 10 days. Neither the bank, nor Midwest Center could or would help me with this. I continue to wait for some resolution to this. It began Oct. 6, 2011; and this is Oct. 31, 2011 One impulsive late night phone call continues to cost me in excess of $300 and more stress and anxiety than I had experienced prior to watching that Infomercial. Beware of something that sounds too good to be true......

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