Mountainblack.com mountaineering equipment London, Other

6th of Oct, 2011 by User341468

Mountainblack.com shipped my order after a month, without providing the tracking number that should have been included (I paid for faster shipping which included a tracking number). Furthermore, they shipped the wrong product, after which they didn't answer e-mails and phone calls. They even blocked my ip-address for their live-chat. After contesting the payment with my credit-card company I got a reply from a different person under a different company's name. This company is a scam and should be avoided at any cost.

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4541 days ago by SKone

Lost 206 Euros. They were not able to deliver package within 4 months. They sent it twice to different country according to postal slip they sent me after request. After 5 months, I lost my patience with them, I asked for refund and then communication stopped and have not heard of them again. No answer to e-mails and calls.

Have asked card company to step into the process of refund because of potential fraud from mountainblack.com owner. This seems to be company called International Rocky Trade LLC, Denver, US, owned by french named Olivier Goumas. UK address is just pobox.

Check out post 57 for more info http://www.camptocamp.org/forums/viewtopic.php?id=167663&p=3

Avoid them at all cost