Need 4 Digital

Need 4 Digital Need4Digital Bait and Switch - New York, New York

5th of May, 2011 by User135579

I submitted an online order for a digital camera, which with free shipping and no tax would total XXX, well below other online retailers. I received an e-mail receipt with an order number, but the first oddity was the receipt did not include an order total. Instead it had the following language: "Please Note: All orders are subject to final approval by the order verification dept. We may contact you regarding the status of your order as well as for any necessary corrections or adjustments that may be required to insure total satisfaction with your order, as well as but not limited to any sales tax / shipping or insurance charges (if and when applies), of which you will be informed of and you must agree to before any adjustments to your order are preformed and charged to your credit card prior to shipping. You will receive a copy of your final statement (receipt) with the arrival of your package." A few days later the retailer sent me an e-mail asking to call and verify my purchase. When I called to verify they tried to talk me into accessories for the camera, and actually lied about what it came with, telling me that I wouldn't even be able to use it without ordering a battery (they quoted $75 and $125 for two different batteries, which was far more than market price and even above $69 and $99 listed on their website for the same batteries). I rejected this several times, and the retailer raised their voice and began talking down to me about why would I buy just a camera, I dont know what Im talking about, etc. I asked them just to send what I ordered. They then quoted me the total for the order, which was $50 more than it should have been. I questioned if they had added an accessory anyway, and they said "no didnt you hear me, I already told you that and you werent listening". They said the extra cost accounted for shipping and "insurance". Obviously this was a ridiculous amount. I was supposed to have free shipping, which is still advertised on their website as of today 5/6/11. When I asked him to break down the charges piece by piece for me over the phone, he said he would cancel the order, and then hung up on me. To data my credit card has not been charged, but I'm monitoring it for any wrong doing. I am reporting this because I think it's a bait and switch routine, and I'm afraid many, many people have fallen for it.

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