Consumer reviews and reports on scam companies, bad products and services
Newport News
Newport News No credit for items returned and received by Newport News in March Internet
12th of Jun, 2011 by User956192
I returned items from my order to Newport News and the items were received by them on March 28,2011.
I called after 30 days and was told to wait up to 60 days for return even though it says wait 30 days to receive credit on their website. I called after 60 days and was told they were having trouble processing the returns and the credit should show on my statement shortly. I called again after 67 days and was told I should see my credit in a couple of days and they told me they did receive the items. Then today after 78 days I called and was told the company has filed for bankruptcy and it may be months before they determine how they are going to handle a credit. In the mean time I am still paying for items I returned to them and have proof of delivery.
Comments
4664 days ago by Filbert403
Me too. I am out over $150 because they never informed newport news card holders of anything. Their return process was always a night mare - and so is speigel ( who also accepts newport news card). i have proof of delivery, they even told me they had the return. They just failed to tell me i wasnt getting a refund until after months of emails. If they had been honest- i never would have ordered- or at least kept the items. I'd rather have given them away.

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