Nicor Gas Company Employee Ditched Reconnection Appointment Aurora , Illinois

6th of Oct, 2011 by User909082

Friday September 30th, 2011 I came home to disconnected gas service. The bill was paid Saturday October 1, 2011 with payment arrangements. The representative told me that the earliest date available for reconnection was Friday October 7th, 2011. The hours given were between 1-7pm meaning that I would had to take a day off work to make sure that the services were restored. I called the morning of October 7th to make sure the technician would be out at the time given but the representative told me that the hours would be 8am-5pm. I waited all day and even ordered in food, not to miss the technician, I called the office at 4:45 pm and asked why hadn't anyone shown up yet. The response was that the technician called at 10am and there was no response. There was no door tag left by the technician proving that he/she came out to restore the service. First of all I have been waiting all day for some one to show up the phone did not ring or have any voice messages from Nicor Gas. I asked for a Supervisor and the response was for me to allow someone to come out on Saturday October 8th between the hours of 8-5pm and if these hours were not good enough I could decline the service and call back at another time. The only resolution to restore service was to come out Monday October 14th between 8-12pm to give a shorter window. If this company can not handle restoring service for the general public and makes the excuse that we are backed up because of re-connections then may be that should stop hiring lying technicians that get paid $15-$30 an hour for doing nothing. Because of this technician I lost a days pay and my family has to continue to suffer using the money we had for bills to now buy fast food just to eat. Nicor Operation Supervisor has not called to explain the precautions the technician will face.

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