Consumer reviews and reports on scam companies, bad products and services
NU LOOK Seal
NU LOOK Seal Coating Co NU LOOK Seal Coating Co Inc Poor workmanship, poor materials, poor customer service Smithfield, Rhode Island
8th of Mar, 2011 by User711486
I hired NU LOOK Seal Coating to put in an asphalt driveway. I specified I wanted heavy duty for large trucks to use. He recommended 4 inches of heavy binder and 2 inches of top finish. I had him do the job. He had his crew come back the next day to complete the details and they marked the driveway up badly with a skid loader doing back fill. I called the owner David and he came out to inspect the damage his crew did. He promised me to do a full seal coating as soon as the driveway set for a few months. We stayed off the driveway the recommended day to let it cool and set up. 2 days later I parked my wife's Kia Rio in the driveway and it sunk in on all four wheels and left an impression. This continued with any vehicle. If I turned the wheels in my pickup without moving, it scrubbed a hole into the driveway 1/2 inch deep. I called Dave at Nu Look and told him all the trouble I was having. He promised to come out and check it. That was the last time he ever returned my call. Six months after having the driveway installed, I was using a compact tractor to move some shavings and the back wheels spun like I was in mud and dug down 3 inches. I had to get the pieces of asphalt and a tamp and try to repair the damage. I filled a claim with the Better Business Bureau. He didn't even respond to them. The thing that kills me is he is now advertising an A+ rating with the BBB. I called them to see what happened to my complaint and they told me after 2 years they discard it and restore the companies rating. I have spoken to other people that told me they had the same soft material applied on their driveway. As an experiment, I went to a local Dunkin Donuts that recently opened. I pulled in on their new driveway with my pickup and sat there turning the wheels back and forth and got out to examine it. Not a mark! Apparently, if you get a good company, they can give you a quality job. I paid approximately $10,000 for my driveway and specified I wanted the top of the line, heavy duty. I got junk. Don't you make the same mistake.

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