On Saturday January 29th 2011 we entered Taylor Kia of Toledo Ohio with the hopes of a new or used c

8th of Jul, 2010 by User900788

On Saturday January 29th 2011 we entered Taylor Kia of Toledo Ohio with the hopes of a new or used car with a lower car payment. We were approached by a young very polite sales associate by the mane of Lee Mulherin. We were asked to sit down and what we were looking for that day. We tell Lee we would like to lower our car payment and we have a trade in. We had researched the web site and had browsed the lot before we came in so we told him we knew we did not care to see a RIO. He suggested a Forte. We had brought with us a letter of pay off for our trade in and some other documents we might need. Lee took our information and leaves us for a while. He comes back to tell us we owe more then our car is worth. We knew this; we had done a blue book on the internet. We explained that we only wanted to lower our current payment of $350.00 per month. Lee asked what was important to us in a car. Air, power locks and windows were my reply. He leaves us for a while and then asked me if I could drive a stick it would lower the cost. I said “no problem”. He leaves us to set up a test drive. Our First Test Drive We came out of the building to find a black RIO waiting for us. I reply to him I don’t care for the RIO but I will test drive it anyway. We climb in to find no power steering locks or doors. It was a stick shift as we had discussed but it was like he did not hear the rest. I drove this car one block behind the car dealer in a small subdivision and came right back. There Lee met us in a car and had us jump in. We took a ride thru the lot with a few keys for Fortes. He asked about color, we were open to any color. He found a charcoal color one for us to drive but it needed gas. Our Second Test Drive We came out to find a loaded Forte LX or EX not sure with a sunroof. We both drive it and like it. We discuss with Lee that we could do without the sunroof if it could help get us to the $350.00 or less payment. By then we think that maybe not less then $350.00 but absolutely no more. After all, a new car and a warranty. I could feel myself starting to get weary. They asked for our keys to check out our car. We were then left alone for some time and then an offer comes to us of $471.00 to $500.00 per month, but he could not tell us the interest rate. We say again that our goal is to lower our payment and that will not work for us. Lee then expresses to us that they work with 37 banks and only 2 of then will consider us. Lee then tells us that by taking what he has offered us will jump our credit score and that in six months we could refinance this loan to the payment we were looking for. We feel that this is terrible advice and we decide to be on our way. We asked for our car keys. Lee is gone yet again for some time to retrieve our keys. A manager approaches us (name not known) and wants to know the situation. Again we just tell him we would like to lower our payment but Lee could not get us there. He said to wait. We are standing long before now when Lee brings our keys to us. We did not see the unknown manager again and asked Lee if we should talk to him. He says no. We could see by now that Lee is frustrated and flushed. He admits to us he just got reamed by his boss. We shake hands with Lee and say thanks for trying and good luck with his job. We drive our hour home and just before we get there Lee calls Ron (my husband) on his phone. First he say he thought we were coming back in 45 minutes to bring the car back that we were trading in. ??????? Ron’s reply was we are back in Michigan now. Lee says is manager will ok the car trade in sight unseen (car). Ron’s reply was you must have the wrong customer we had our Intrepid there and your service department has already looked at it. We have already spent three hours there you could not help us. After Lee regained his bearings he is sure we are the right customer. He tells us come back he will make things right. Ron tells Lee we will not drive another hour there if he could not promise a $350.00 payment on a Forte with power options. Ron informs Lee that this will have to be discussed with me and hands the phone to me. Lee is not on the phone when I get it he is conferring with his boss. When he come back he tells me that he cane put me in the exact same car that I test drove earlier but a different color and no sunroof for $350.00 per month. It is closing time for them, I remind Lee we are an hour away. He says his boss will wait for us to secure this deal. Lee assured us that everything will be in place when we get there. Our Third Test Drive We arrive back at Taylor Kia and there is car running and waiting for us to test drive. We test drive with out going in. We notice no sunroof different color, both expected. We also notice no power options. We test drive it anyway. We did not go far we had already driven one earlier. We now are not stressing because of the power option because of the hassle and they were meeting our payment and trade in. Lee takes us in and tells us he could get close to our payment. Ron reminds him yet again of his promise. We tell Lee that we know that is not like the same car that we test drove earlier but we would still be interested. Lee leaves us. Ron and I are now in Chris Beyers office. (Finance) He asked “how did Lee do for us today” I say “It’s been a mess”. Chris laughs and says he won’t ask that question again. He went no further with the subject. After some small talk about our home town we finally get down to business. We tell Chris that Lee has promised us a $350.00 payment or less to get us back there. Chris seems angry and leaves his office raising his voice thru the building calling Lees name. We at this point decide to collect our papers (title, check stub ect.) and leave. A man approaches us on the way out. Asked if we are leaving we say we’ve had enough. I leave the building and wait by my car. Ron stays to tell yet another person what we’ve been thru. Only to find out that this person already knows what’s taken place the whole day, this is the gentleman that Lee has been conferring with all day. His mane is Jai Chung. While Ron is inside Mr. Chung confronts Lee and fires him in front of Ron. Ron is now humiliated for Lee and feels he himself feels degraded and frustrated. I retrieve Ron from the front door where I hear Mr. Chung say no one will give you a better trade in then KIA. That was basically the last words I heard from Mr.Chung. The Following Monday Ron receives a phone call at work and it is a follow up call from KIA on how the service was on Saturday. He was flabbergasted that the call was even made. We are left thinking of just how little the situation meant to any one there. A couple days later we receive a letter from Lee. It’s a THANK YOU letter for our interest in KIA. Evidently not fired, just a show. Really is this business as usual there?

Track this Report 0 Comment | Post a Comment