Packrat

Packrat 1800packrat Charged twice, ignored by customer service, stolen items Kansas city, Missouri

23rd of Nov, 2010 by User628280

We were charged twice for the company picking up the unit (100 dollars) and I still have not recived reimbursement. Also a bunch of items came up missing after we unpacked everything. When I opened the pod I could tell that someone had opened it and left it exposed to the elements, because there were leaves and dust all over the place, not how it was when I packed it in august. What they do is have you buy a lock w their logo on it, then when they come to pick it up (which will be days later then what you agree with them on the phone) they take it back and ransack it for valuables because they have a skeloton key that unlocks all the units w their locks. At first I gave them the benefit of the doubt and called the customer service. They did nothing to credit my account for their overcharge mistake and refused to return or even answer my calls. The guy over the phone said he sent some manager an email. Big deal I could have done that.

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