| PortaTech |
| PortaTech Paid Expidite Fee for shipping my order within 24 hours and it took 5 days 120 hours Internet, California |
| 12th of Dec, 2010 by User844983 |
Terrible customer service. I ordered RAM and paid their expedite fee and for two day shipping. That was on the 4th they processed the order the following Monday the 6th. I called their (800) 487-1327 and spoke with the same woman that answers the phone every time. She informed me that they hadn't shipped my order yet still processing orders from the weekend but i would have it in 2 to 3 days if i took off my 2 day shipping and went with standard shipping. I then told her I may cancel my order because I need RAM now but will call back later. I called back 1 hour later and asked for them to ship it asap she said ok. It is now Monday the 13th still don't have my RAM and it was shipped on the 10th. I called and spoke with the same woman today that said i would have it in 2-3 days last Tuesday, and she informed me that that RAM is special order but they could refund my expedite fee. (Which is supposed to have your order shipped within 24 hours) No refund on the shipping because that is how they shipped it. I was refunded my expedite fee but I think people should order from a different company even if their have good prices they have to order when you order. No good waste of time and money.
I'm Not a pissed of kid that cant play his game i use my computers for work and cant do my websites because my computers ram is no good. Thanks Porta Tech you are now infringing on my income. |
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| "Ordered "discounted" parts on black friday, they had errors in their website's structure that added the WRONG motherboard to my order, ordered a gigabyte 880gm-USB3, they sent me a gigabyte 880gm-D2H. Called TWICE and informed the lady BEFORE IT WAS EVEN DELIVERED that something was wrong, they said there would be instructions inside the packaging to return and that i would not have to pay for shipping. Guess what.. after i got the package, there were NO instructions inside OR return label, just some poorly worded half-sentence of how to submit an RMA form online. I called up the next day letting the same lady know that i didnt receive any instructions or label inside and that i was upset that this wasnt even the product i ordered. she now told me i would have to pay a restocking fee and would have to pay for shipping out of my OWN pocket to return the item ($8.44 from UPS if i wanted to return it) and that it was my own fault that this product was sent. I informed her that according to their services on their page that they are supposed to perform tests to ensure quality items and such, that the motherboard they sent ISNT EVEN COMPATIBLE with the processor i ordered, she had no comment. On top of that, the price of the motherboard i DID order had gone up in price by that time and i would have to pay more for the difference. PortaTech does not do right by the customers and very much takes forgranted the fact that they can throw around their weight and expect the buyer to suffer because of their mixups. Thanks for nothing! Ill be sure to spread the word about how you treat customers. Next time ill go to Newegg" |
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