Consumer reviews and reports on scam companies, bad products and services
Pottery Barn PotteryBarn Kids Comenity OVERCHARGED EXCESSIVE FEES FALSE STATEMENTS POOR QUALITY, Internet
17th of Mar, 2013 by User895155
Pottery Barn customer service is a disaster. Many of their products, including the more expensive leather and wood furnishings are made in China now. We have experienced leather which is leaching out its oils on to the chairs surface and an expensive reclaimed wooden table which is cracking apart before our eyes. In the meantime, their billing dept. "Comenity" happily bills away, charging incorrectly for items, not honoring gift cash back purchase awards and charging massive fees for shipping and interest payments. Have made four documented attempts to contact Pottery Barn to deal with these issues by phone and email. Now switching over to using legal letters and certified mail. Buyer beware! This is not the company it once was.

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