Priceline

Priceline www.priceline.com Bait and switch scam! Internet

14th of Sep, 2011 by User508759

I went to priceline.com on 9/14/11 to book a flight+car. I entered in all my information and payment information to arrive on the final page I have to initial. At the time of submitting with my initials the price was $325 (luckily the g/f wanted me to email her phone with the info fast before I submitted so she could verify I had the date/times right for the flights.) which I have a screen shot of. The problem came upon receiving the confirmation email from priceline. First thing I noticed upon receiving it was that the price was now $390.28! That is a 20% increase in price! I quickly called priceline to only encounter rude and mostly broken english speaking customer service. They were more willing to hangup on me to listen to the problem. I finally got someone to listen to me but was informed they were unwilling and unable to do anything that prices can change even AFTER i have finished my order. I informed him I wanted to speak to a supervisor who I then informed that the contract and deal I signed was for 325 and that to charge me more breaks their own agreement to me. I asked if I could just cancel the trip with them (if im paying more anyways then no reason they should profit when they are being crooked) I was then informed it would cost me 100 bucks to cancel and the taxs and fees.. So 160 bucks I would be out! When i once again told him that the contract or agreement I signed with him was for 325 and that I had a screenshot for proof I could email him he quickly told me it didnt matter and hung up. So here I am stuck in this scam known as priceline and wanting to warn fellow consumers of the problems and practices of this company!

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