When we reached the house in Florida which we rented through them on December 25, 2010, there was no power. so i called their number, no answer. After sending them email by blackberry this lady named Liz, told us to stay in motel & they will refund the money(at that point i only knew about first two transactions). We stayed in motel for whole our vacation. About the third transaction, i got to know when i came home from trip & checked my bank statement. I sent them email asking clarification for third transaction and for refund as she promised. She said accounts team will check and we will send the refund for both but till now i havn't got any refund. I have tried to contact them by phone, email(she has listed my email as SPAM) and have gotten no response.