ProSource Wireless

Defective Merchandise

29th of Dec, 2011 by braythomasjr01

Gald you had a great experience. I had the exact opposite with the same products. I ordered on 12/18/11 and paid for expediated shipping (2-3 days). It does not say that means they will not ship for 2 to 3 days. The items shipped on 12/21 and arrived on 12/23. Neither the Netbook nor the Android Tablet were in working condition. I contacted the company via email and via phone to no avail. These were Christmas gifts so I bought a Kindle Fire (awesome) to replace the Tablet and an IOU to replace the Netbook. On 12/28, I got a reply finally to the numerous emails that someone would call. Al from Customer service called at about 7:15 p.m. and said oh yes, we knew there was a problem with the Netbook. Let me ship you out the fix. I was like you knowingly shipped defective merchandise....no thank you - I want to return the items. After a bit of arguing, he finally issued an RMA. He said upon receipt of the items we will issue a $124.00 credit to your account. I paid $229.00 and said no you shipped defective merchandise and I will not pay you a dime. I want my shipping refunded because you did not live up to what I paid for. He said too bad- take it up with your bank. I am as wella s the FL Atty Generals Office and any newsdesk and blog I can find. ProSource Wireless is a ProRipOff Company

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