Consumer reviews and reports on scam companies, bad products and services Q Link Wireless Horrible Free Government Cell Phone @ Horrible Customer Service, The Worst Cell Phone Company! Dania, Florida
26th of Feb, 2013 by User238035 or Q Link Wireless company is the most worst cell phone company of them all! The government cell phones are of poor quality, arrive broken or damaged. Q Link Wireless has the worst customer serives of any cell phone company! It takes 3-5 hours of waiting on the phone for a customer service rep to answer your call. They never reply to any of their emails. The government free cell phone service they offer is a ripoff, no customer service, poor quality cell phones. They also advertise that you can upgarde your cell phone to a smart phone, which is the reason why i joined them! However after 90 days of horrible service @ countless wasted hours of waiting on the phone for a customer service rep to answer. I am "not" able to upgrage my old junk used free government cell phone to anything better! Once you have applied @ received your free government cell phone the "UPGRADE" to a better smart phone offer completely dissapears from their web site! Calling them again for the 6th time in 3 months does no good. They have excuses for why i can't now upgrade my cell phone to a better quality cell phone. Saying it must be a problem with their web site, or try calling back in a few days. This company is a scam! Every time i had gotten ahold of someone to talk to there, it took upwards to 4-5 hours of waiting time listening to their recorded 2 songs over @ over again. And it has always been the "Very Same Customer Service Rep" I assume they only have one person working there as a customer service rep. I've called them a total of six times, waited upwards to 4-5 hours to speak to someone @ its always been the same rep who eventually answers my calls! Stay away! Beware of Q Link Wireless.
145 days ago by Steamed
I agree 100% they are the worst, I got one from them for my disabled mother the phone has so many bugs its unusable. I've called over and over the past few months but still haven't been able to talk to someone, They say if you mark their emails as spam they will cancel the phone, I marked it spam almost 2 months ago and they won't cancel the phone.
I wanted to go with another carrier but all the others say we see you already have a lifeline phone we cant sign you up untill that ones cancelled.
they have been sending me emails for 2 months saying its time to renew her phone or it will be cancelled but I wont do it, and they still wont cancel.
Got on their site contact page sent them through their site the message that want to cancel but no reply the only thing they did was to stop sending emails.
This company shouldn't be able to exist.
I know what they do with the money they get for being on the lifeline program, they put it into getting their ad at the top of the search engines, truly a ripoff company.

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