Consumer reviews and reports on scam companies, bad products and services
Ramada Plaza Resort
Ramada Plaza Resort Cruise Packages Ft Lauderdale, Florida
17th of May, 2011 by User352750
STAY AWAY FROM THE SO-CALLED "DREAM CRUISE" OF RAMADA RESORTS I'm adding to the tons of complaints here about Ramada Plaza Resorts and their scam cruise/vacation package or whatever they call it. Just received a phone call this morning from one of their extremely helpful sales agents, saying a package I bought in Nov 2009 for just over $400 had expired, without me claiming. Was told that I could have extended the validity had I called earlier to give another travel date. Was told they could still help me if I buy a second person's ticket for almost $900. I told the woman on the phone that I had a similar experience 2 years ago (when I forgot about another package I had bought) and they willingly extended it for just a few hundred dollars more. She said "you got to remember that was in 2009 and the package costs a lot more now". I was told I had to pay the near $900 or lose it all. I said let me speak to a supervisor. There was a pause. Then a voice came over the phone that sounded was sounded identical to the one who spoke to me earlier, identifying herself as the General Manager of the company. I said "wait, are you sure you're not the same person I was talking to just now?" And that's when she exploded, became extremely rude, insisted she was the GM and that I could pay the near $900 or take the loss. I said give me a callback number. She said: "It's okay, we'll cancel you out." Surprised by her caustic tone, I decided to go online and find a number for any higher-ups at the Ramada that I could complain to. That's when I stumbled across a litany of complaints about this company on scam. So my advise to you people is the same: Stay aware from them!

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