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Realty World
Realty World Jo Anne Krausz and Walt Wyatt Discrimination against the Disabled, Discrimination, Spite, Unprofessionalism, Theft, Crooks, Unethical Beh
13th of Dec, 2010 by User690122
Jo Anne Krausz and Walt Wyatt, property managers at Realty World in Enterprise, AL are attempting to, without legitimate reason, withhold my security deposit from me as well as deducting monies included in the security due mainly to Ms. Krausz's discriminatory attitude against disabled persons, myself in particular. I am on disability, and the reasons for my disability include PTSD, agoraphobia, social anxiety, and bi-polar issues. One of her tenants harassed me, filed false reports on me and ran me out of the place because I complained that he was making too much noise. Eventually, he left me with no other choice but to break the lease because the situation was affecting my health. At a meeting at her office on or about November 23, Ms. Krausz released my roommate and me three months early from our six month lease with her full blessing, both verbally and in writing, of which I have a copy. She also made a promise to return our full deposit barring any major damage to the apartment. At this same meeting, we explained to Ms. Krausz that we had spent most of our savings moving into our new apartment, and that the deposit to be returned was our only source of Christmas money, Ms. Krausz assured us that the deposit was usually returned between 7-10 days, and it shouldn't be a problem. We took Ms. Krausz at her word, now I'm finding, very foolishly. Now, Ms. Krausz is refusing to return the monies in full, trying to say we caused damages to the apartment because I smoked too heavily and it left a stench, when no stipulation was made that I should NOT smoke in the apartment. Additionally, the apartment was ABSOLUTELY filthy when we moved in; the carpet was ruined, and had been shampooed very poorly, leaving animal feces for us to clean up. There were also holes in the bedroom walls which Walt noted during our initial walk through....so we had to not only clean, but we repaired some of the damage to the apartment at no cost to Realty World. We also improved the apartment in various ways, including pressure washing the back patio, thoroughly cleaning cupboards and other aspects of the apartment, adding towel racks, etc. After about a week, I called Ms. Krausz to find out what the difficulty was in refunding our deposit. She informed me that we would be receiving less than our original deposit by approximately 53.00 of a 450.00 deposit because they claimed there was a small mess on the bottom of the stove. I know this to be incorrect, because I cleaned the entire apartment the day I moved out, from top to bottom, leaving it worlds cleaner than I found it....this isn't even to mention that my roommate and myself are both extremely clean people. She went on to claim that she had bent every rule in the book to release us from our lease early, becoming increasingly angry with me even though I tried to calm her down, and even though the situation that drove us out was causing me severe physical and mental distress due to my nerves/disability. Then I responded by saying that it was because the tenant upstairs that had run us out of the place....literally, and it wasn't our fault. She proceeded to get exceedingly nasty with me at this point, and then hung up on me. I called back and threatened to take legal action against the business for breaking both verbal and written agreements. Ms. Krausz would not take my call. My roommate, in an attempt to diffuse the situation, called Ms. Krausz back and said we would not take legal action, and that we were counting on that money for Christmas. She responded by asking if we had any of the receipts to PROVE we had made any improvements to the property. Though we DO have MOST of them, he responded "no" because he was unaware that I'd saved most of them. We also informed her that she had NOT preformed a home inspection prior to our taking possession of the apartment, therefore, she owes us the full deposit back anyway, since she has no way of blaming us for said damages that were caused by the former tenant who abandoned the property. She again very nastily snapped back to my roommate that that works both ways and that we could be held liable for ALL damages caused by the former tenant....a veiled threat to say the least. And after explaining to Ms. Krausz that my situation was unique, being disabled with the types of disabilities I have, and attempting to apologize, Ms. Krausz stated something like 'Well, maybe she needs to learn to function in society like a normal person'. I heard the entire conversation on my roommate's speaker phone. I feel that this violates my rights as a disabled person, and was rude, highly unprofessional and unethical at the very least. I DO want our FULL deposit back, as well as making sure she CLEARLY understands that discrimination, and ethics violations have consequences. She, as a "professional" can't treat disabled persons so disrespectfully! Or anyone else for that matter. Not only did she violate my rights by her statement, but I feel that she has had an attitude with me since day one. Additionally, since the money in question comes primarily from my disability check for housing. I feel that she's not only violating my rights to recoup my deposit, but she is openly stealing from the government in some respect, and discriminating against my particular disability because she is prejudiced and feels that my disability is invalid. I also feel that she is withholding our deposit to ensure we don't have any type of Christmas simply out of spite. I want justice, and I want a Christmas....considering I haven't had one in about 10 years. Thanks Ms. Krausz, I hope you Christmas morning is filled with cheer and gourmet dining, surrounded by gifts and your lovely family. I hope it makes you feel good that I won't have that, even though I scrounged and saved that money for almost a year...only $450.00, it wouldn't have been much, but it would have been something. But Walt and Ms. Krausz have made it clear to us that if we get any deposit back at ALL, it WILL be by January 4th, the last day of my roommate's vacation, and well after Christmas. They know what they're doing is wrong, and they need to pay! Since they have cut all lines of communication with us, I feel I have no other option but to file this report.

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