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| Register Tapes Unlimited REVIEW: Customer Satisfaction Commitment Register Tapes Unlimited - RTUI implemented strategic changes to insure clients succ |
| 9th of Jun, 2012 by User546983 |
Ripoff Report Verified™ REVIEW: EDitor’s UPDATE: Positive rating and recognition has been given to for its commitment to excellence in customer service. Ripoff Report’s discussions with Register Tapes Unlimited show an ongoing commitment by the company to total customer satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. RTUI listens carefully to their customers concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services. The information provided in this report is based on comments made by Ashley Mate and her staff during an on-site inspection held by a third party verification company and in part with Ripoff Report Staff .. with no biases toward Register Tapes Unlimited. Register Tapes Unlimited (RTUI) has the goal of producing attractive, affordable advertising that can produce a high return of interest. They produce coupons that can be found on the back of shopping receipts and they also produce shopping cart ads. The company works with leads that are qualified and are chosen to be prospective clients for a marketing consult that is executed at their corporate offices. Once a client decides to work with the company, they are very concerned with follow up and provide personal phone calls to clientele on a regular basis. Register Tapes Unlimited/CartVertising / Statements from the owner. ” Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: “RTUI truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises." RTUI’s principals, has informed us that their customer philosophy is simple – treat everyone the same way you would expect to be treated. As a successful business, the owners feel it is critical to listen to their clients and respond properly. By always putting their customers first, the owners hope to maintain Register Tapes Unlimited as a successful enterprise both now and for many years to come. A typical complaint that RTUI may receive is that an ad did not work as well as the client expected it to. However, the company states that 99% of their clients comment that the ads produced by RTUI work better than promised. When there is a complaint, information is gathered, researched and then given to the appropriate party to produce a resolution. An example of this is when a client was disappointed with the results they received when working with the company. The opinion of RTUI was that the client’s expectations were too high; however, they made adjustments by giving monetary credits to the client and continued advertising credits. This resolution seemed to satisfy the client and they continued to use RTUI’s advertising services. Overall, the company works with their clients to set timelines for problem resolution and to track complaints. Since RTUI has been a part of the Ripoff Report Consumer Advocacy and Business Remediation Program, they have added additional staff members, new software, new equipment, and a new management team to help manage workflow. Additionally, the company is working to monitor the sales team to ensure that they do not over-promise to potential clients what their services can do to meet the client’s production needs. The company states that they feel fortunate to join Ripoff Report’s CAP program because they are able to participate in something that they know will help increase customer satisfaction. RTUI’s installation team have expressed that they feel very confident doing their job. The project manager at Register Tapes Unlimited stated "I have seen management take personal interest in process design, delivery overview, quality control, basically any problem would be taken care of immediately. Register Tapes Unlimited, RTUI, Cartvertising recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation RTUI has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our investigation, which included discussions with RTUI employees, Ripoff Report is convinced that Clary RTUI is committed to quality delivery of services resulting in total client satisfaction. SPECIAL NOTE ABOUT THE ONE REPORT DOWN BELOW THAT WAS FILED ABOUT RTUI: As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. Register Tapes Unlimited, RTUI, Cartvertising did just that.. NOW TO THE ORIGINAL REPORT THAT WAS FILED
Register Tapes Unlimited R.T.U.I. REGISTER TAPES UNLIMITED - Abused Employees - Cheated their Advertisers Houston , Texas REGISTER TAPES UNLIMITED, R.T.U.I. -National Media, Headquarters, Houston Texas,
President Edward Dendsley Dawn Weaver in Maryland Office
REGISTER TAPES UNLIMITED is currently being sued in Greenbelt, Md, Grayson Vs. Register Tapes Unlimited for the following:
REGISTER TAPES UNLIMITED hired employees and called them Independent Contractors and made them report into the office in Columbia every day Mon thru Friday from 8:30 A.M. till 5:00 P.M. and hired "appointment setters" who were not paid any salary, even though having to report actually made them employees.
R.T.U.I. did this to avoid paying taxes on employees as well as to avoid paying minimum wage for this type of job which they currently do because of the impending lawsuit, Grayson Va. Register Tapes Unlimited. This helped them to avoid paying large amounts of employee witholding taxes, which is fraud and a criminal activity and to avoid paying any salary.
In the rare cases where an appointment setter to book an appointment that resulted in a sale, R.T.U.I. did their best to not pay any commission due to the appointment setter and if they pay commission, did so on a reduced amount, not the amount agreed upon and delayed paying any commissions due the sales reps.
There were questionable hiring practices, interview process involved cattle call like process with basically hiring anybody that could fog a mirror.
Even though they say they do a criminal background check on employees and advertisers, this is also a lie. Numerous instances where both employers who were convicted felons were still hired or able to place ads on their tapes.
The feedback from the advertisers was that even though promised, they often did not see a proof of their ad so it was published incorrectly and that it was not always run as per the contract because R.T.U.I. said that the store ran out of tapes, even though it is R.T.U.I.'S legal obligation to make sure that the store doesn't run out of tapes. When advertisers wanted to stop their ads because:
THE ADS ON R.T.U.I.'S tapes do not work Advertisers loose money because the cost of $250.00 per run does not even begin to recoup their cost in terms of new customers brought in.
Part of this is because in addition to the ads not always being run on the tapes, people prefer to use ads delivered to them by Val Pak, Money Mailer, Coupon Clipper, etc. and with Internet, most people are simply download ads from the internet.
BOTTOM LINE - Would be job seekers - Stay away from this company at all costs
ADVERTISERS - Stay away from this company, you will be ripped off and not ever get your money back. |
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