Consumer reviews and reports on scam companies, bad products and services
Rex UNC Healthcare
Rex UNC Healthcare Unethical, possibly fraudulant billing practices Raleigh, North Carolina
3rd of Nov, 2010 by User869401
In July 2010 I injured my wrist during law enforcement training. My insurance has a $150 co pay for an ER visit and only $30 for an urgent care facility so I found a nearby urgent care center (it was after hours so I could not go to my primary doctor). I was seen by a doctor and had x-rays done. When I received a $20 bill from the radiologist and a $143 bill from Rex I thought it was a simple mistake. After speaking with Rex's billing department and my insurance carrier I found that Rex had coded the x-ray as if it was done at Rex Hospital (30 miles away) not at the urgent care facility so it was a separate charge applied to my deductible instead of being included in the co pay. In other words, Rex was double dipping - charging my insurance company and charging me personally for the visit. It would have been less expensive for me just to go to the ER! I have spoken with Rex Healthcare's billing department twice now to no avail and filled a complaint with my insurance carrier BCBS. If you need after hours medical care DO NOT GO TO REX! It will cost you!

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