Consumer reviews and reports on scam companies, bad products and services
Rocket Communication James Randal Fraudent Charges on Century Link Phone Bill Palm Harbor, Florida
11th of Dec, 2011 by User133323
Upon reviewing my elderly mother's Century Link phone bill, I find that a $12.95 monthly recurring charge has been added since Feb 2011. Upon contacting Rocket Communication and talking with a young lady named "Nicole", she advised me that this charge was for vmail & internet faxing. Since my mother is 89 yrs old and does not have access to the internet and also lives alone she did not make any authorization for this service. I was told it would be cancelled and that 3 mos charges could be refunded. Since she had been charged and paid $129.50 I do not feel that $36.85 is sufficient and would like to see the full amount returned. This is a scam targeting unsuspecting consumers, many living on Social Security income only, and I cannot believe that Century Link is a party to this sort of fraud. I would like to see this company completely put out of business. It is hard enough for Americans to survive in today's economy without this type of worry.
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