SAFE NATIONAL

Safe National of America BROKEN LCD TV St. Petersburg, Florida

9th of Jan, 2011 by User121739

My wife just
bought a 32" flat screen LED TV-- brought it home- took it out of the box--
and it had a crack at the bottom, above the Sony label with spider veins that
ran up the screen. Of course it did not work. She called Safe National of America, and they
said to bring it in. When she brought it in-they REFUSED TO TAKE IT BACK OR
CREDIT OUR ACCOUNT. They said that the box was not damaged and we needed to
contact SONY. After several calls with rude inept managers at the Safe National of Americathey
still refused to take this back- I have called customer service and
have heard nothing from them. I finally called Visa and they are issuing a full
credit. I will continue to let the Florida know of this and
to not buy from Safe National of America as they will not provide any hint of customer service
when it comes to returning a damaged TV. Also there are many comments online
describing the same rude,behavior. This must be a new tactic for them to
rid themselves of damaged merchandise--that probably got damaged in house. I
wonder if they train their staff to react this way as the story seems to be the
same across the board. Nothing on the receipt about checking the item before
leaving the store--no one tells you to open the box-- because they falsely lead
you to trust them. We will only go toother retail storesfrom now on.

Track this Report 0 Comment | Post a Comment