Consumer reviews and reports on scam companies, bad products and services
Sams Club (Online
Sams Club (Online) Unhelpful lying rude Internet
14th of Aug, 2011 by User378638
7/19 - ordered shelving unit from sams club. Thought this was a large reputable company and that customer service would be one of their priorities. 7/27 - checked tracking and saw that the item was damaged during delivery and the item was being sent back to the warehouse. 7/27 - called customer service to see when i would actually receive the item. Was notified that they could not send a replacement until the warehouse had received the package back. I explained to costumer service that this was unacceptable and that I needed the unit immediately. Waiting for the item to get back to the warehouse, reprocessing, and reshipping would take an additional 3 weeks. The costumer service agent said that i would get my shipping discounted for my troubles which I accepted but I was still persistant in explaining that I needed the shelving unit ASAP and that it would be faster for me to cancel the order and place a new order. The customer service agent did some checking and then told me that he was able to send out a new unit and that i would receive a new shipping confirmation. 8/9 - I had not yet received a shipping confirmation so I called customer service again. This representative read to me the notes which said that the previous agent had notified me that the item was not able to be sent until the item was returned to the warehouse. There was no additional notes regarding the previous agents word to send out the item the previous week. There was also no record of the agents identity. After the current customer service rep repetitively read back to me what was in the notes, I asked to talk to her manager because it was obvious that she didn't understand the concept of being told something that was not written down in the notes. I waited on hold for 20 minutes until a manager was available. The manager basically told me that he will check the warehouse to see if any item has been sent to avoid a double shipment and charge and that someone would get back to me later that day, and to call if i haven't received a call by the next afternoon. 8/11 - I had not yet received a call so I called them. I explained to a customer service rep about the situation and that I was seeking information on when I would receive this item. This person put me on hold for 10 minutes until the system timed me out and another customer service rep came on. I explained to her what was going on and she explained to me in the notes that the order was sent to the processing department. I asked her if she could tell me exactly what that meant and if an item was in the mail or when i could expect it but she didn't have the info. She told me that she would put a note in the system for the processing department to call me. 8/15 - I have not heard back from the processing team, seen a new tracking number and shipping confirmation, or received the item. Very disappointed.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1260 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
1485 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
1489 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
1490 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in