Consumer reviews and reports on scam companies, bad products and services
Sears Appliance Repair A&E Factory Service 3 Attempts to fix a simple water leak from a drain hose Richmond, Virginia
11th of Dec, 2011 by User297835
A&E has been out to our home 4 times to fix a simple water leak, 2 times to diagnose the problem, and 2 times to actually make repairs. At the first service call, the technician did not take the time to correctly diagnose the problem. In fact, he didn't even have a flashlight that would have enabled him to see the inside of our front-loading washer. Consequently, he ordered nearly $500 worth of parts that he did not need and did not fix the problem. A few days later, we discovered the washer was still leaking water. We called and scheduled another tech visit. This time he had a flashlight and quickly discovered the leak was coming from a small crack in the drain hose. He ordered the hose and returned a week later to install it. This time we felt like it was finally fixed. A few days later when we washed clothes for the first time since the repair, we notice even more water than before coming from under our machine. I quickly noticed that the leak was now coming from the drain hose, but this time it was from behind the washer. It appears that the hose was too long and the technician bent the hose to make it fit which caused the hose to crack and leak. It gets better... Now, I call to tell Sears what's going on and they run me around through countless phone transfers and wasted time. Their solution is for me to wait until the end of the week for the technician to come back out and then wait yet another week for the part to be delivered to our home. They have no escalation process for errors made by their people and the consumer is forced to deal with it. Absolutely no consideration has been given to us for all of our frustration and wasted time. This is by far the most unacceptable customer service that I have ever experienced from any company.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1260 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
1484 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
1488 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
1489 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...

Top Reports

     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in